Communication strategies for the development of procedure manuals of Universidad Valle del Momboy

Abstract

The purpose of this project was to apply communication strategies for the development of procedure manuals of Univeridad Valle del Momboy, whose specific objectives were: to characterize the communication process required for the management of procedure manuals, to determine the communication tools to the development of procedure manuals and designing communication strategies for the development of procedure manuals. For this, an applied research was carried out, with a transactional design, whose population object of study was represented by 4 units of the UVM, Rectorate, Vice- Rector, Academic Secretary and Administrative Directorate. The information gathering technique for the diagnosis was the interview, which allowed the organization of the collaborative work of the personnel assigned to the units involved. The project resulted in the design and implementation of strategies based on communication from different organizational levels, through various channels for the realization of documents hosted in the cloud, in order to be available to the personnel of interest, for be developed with applications that allow them to be stored and executed from the Google Drive spaces, with access to the responsible personnel through the institutional emails of the units, conceiving an environment of administrative innovation.